In the sections below, we describe: (1) what personal information we collect; (2) how we use and handle personal information, and (3) who we share personal information with.
We also give you information about your legal rights and how to contact us.
Collection of Personal Information
Personal information means any information that relates directly or indirectly to an individual who is identified or identifiable either from that information or from that information and other information in the possession of the information user. Certain personal information is classified as sensitive personal information. This includes any personal information about an individual’s physical or mental health or condition, their political opinions, their religious or other similar beliefs and their commission or alleged commission of any offence.
Expotech Solutions Ltd shall take all appropriate steps to ensure the personal information it collects is accurate, complete, not misleading and up to date and having regard to the purpose, including any directly related purpose, for which the personal information was collected and further processed.
When you register with Expotech Solutions Ltd to buy one of our products or our services, use one of our products or services or ask us for information about our products and services, you are voluntarily providing us with your personal information, which Expotech Solutions Ltd will collect and use. This information may include sensitive personal information. You may provide us with information as a result of visiting our website, through replies to our advertisements on other networks, and through application forms, telephone calls, text messages, emails, claim forms or other means of communication. Your first contact with Expotech Solutions Ltd may also start because we have been given your contact details by one of our business partners as a result of marketing permissions you have given them.
General Identification and Contact Information
We collect general identification and contact information about you and other relevant individuals when you register with us for any of our products and services. This may include your or their: name, email address, telephone number, gender, marital status, date of birth, educational background, confirmation of your medical condition, and national identity number. For other relevant individuals, we may collect information about their relationship to you.
We will also collect further personal information depending on which product(s) and/or service(s) you use and how you are paying us for them.
Insurance Products and Services
When you register for insurance products and services, we collect financial information about you in connection with your payment of premiums. This will include details of your electronic wallet account if you pay us electronically. Alternatively, if we send you invoices, we will collect information about the bank account or other method you used to make the payment.
We will also collect information about you and other relevant individuals if you or a beneficiary make a claim under your policy. This will include information we ask for in support of the claim, for example, a death certificate if the claim is under a life insurance policy or a set of medical and hospital reports if the claim is under a health insurance policy. If the claim is accepted, we will also obtain relevant bank account or electronic wallet account details so that we or our insurance partner(s) can make the appropriate payment under the policy.
Health and Counselling related Products and Services
When you use a health or counselling related product or service of ours, we will collect and record sensitive personal information about you. This will include the information you give our doctors or counsellors in the course consultations, for example about your medical history and health status or about your religious beliefs because this is relevant to the medical treatment you want. It will also include information that results from your consultations, such as any prescriptions that our doctors issue or the results of medical tests that they organise.
If you also buy our health and counselling related products or services for someone else, such as a member of your family, we will also collect and record sensitive personal information in the same way about them when they use the service.
Use and Handling of Personal Information
Expotech Solutions Ltd is committed to using and handling personal information in accordance with applicable data protection laws.
We use personal information, including sensitive personal information that we receive where you have consented to such and or where this is necessary in order to meet your needs and the needs of other relevant individuals, to perform our contractual obligations and to provide a quality service. In particular, we collect and use personal information for the purposes of:
1. Responding to requests about Expotech Solutions Ltd.’s products and services and assessing your eligibility for them;
2. Registering you and other relevant individuals for products and services you buy;
3. Assessing your eligibility for payment plans and processing your premium and other payments;
4. Making decisions in relation to any products and services you buy, including assessing, processing and settling claims;
5. Sending you important information about changes to any products and services you buy and other administrative information;
6. Communicating with you and others in the conduct of our business operations;
7. Administering any competitions, prize draws or similar promotions that you participate in;
8. Resolving complaints and acting on requests for copies of personal information or its correction;
9. Complying with our obligations under applicable laws and regulations, including obligations relating to the prevention of money-laundering and terrorism, or responding to requests from governmental or regulatory authorities;
10. Establishing and defending our legal rights and the legal rights of third parties such as insurers;
11. Managing our infrastructure and business operations in line with our internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management;
12. Obtaining professional advice; and
13. Protecting your vital interests, for example in the case of an emergency.
We use personal information about potential customers that we receive from our business partners to ask them if they are interested in our products and services.
In order to improve the products and services Expotech Solutions Ltd offers, we also use personal information to carry out market research and analysis, including profiling activities.
Unless you have told us that you do not wish to receive marketing communications from us, we may also use your personal information in order to provide direct marketing information to you about other products and services (including products and services offered by our business partners) if we think these products and services are suitable for you.
We record our telephone conversations with our customers and potential customers. We do this so that we have evidence of their requirements and for quality assurance purposes.
Expotech Solutions Ltd takes its information security responsibilities very seriously.
We take appropriate technical, physical and organisational security measures to prevent the loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction of personal information. This includes limiting access to personal information within our systems to relevant staff, encrypting sensitive personal information when it is transferred and putting appropriate legal agreements in place internally and or with external service providers to ensure personal information continues to receive an adequate level of protection. However, transmission of data over the internet and data storage systems are never completely secure. If you think that someone might have accessed your personal information improperly, you should tell us immediately.
Sharing Personal Information
The nature of our business means we need to share personal information with business partners and other third parties, some of whom may be located outside Bangladesh. This means that your personal information may be held on data servers and processed in countries outside Bangladesh.
We share information with our service providers as needed for providing our products and services and operating our business. Our service providers include:
• Insurers; reinsurers; third party claims administrators, insurance and reinsurance brokers and other intermediaries and agents, and appointed representatives;
• Business partners of our products and services;
• Financial and fintech institutions such as banks, mobile financial services providers, payment gateway aggregators and e-commerce entities;
• Securities firms and other financial services providers;
• Medical professionals and providers of medical services;
• External advisers such as accountants, actuaries, auditors, lawyers and other experts;
• Other service providers such as IT systems, support and hosting service providers, market research and analysis service providers, call centre operators and translators.
From time to time we may be required to share personal information with governmental, regulatory or other public authorities, such as tax authorities, financial services regulators, criminal investigations agencies and law enforcement agencies.
Third Parties Involved in Court Action
We may share information with courts and with third parties and their representatives and advisers in the course of legal proceedings where we believe this is necessary or appropriate.
Other Third Parties
If you use or make a claim under one of our products or services which someone else has bought for your benefit, we may share your personal information with them if you have authorised us to do this in writing or we are otherwise entitled to do this, for example, because you are under 18 and that person is your parent or guardian or has parental responsibility for you.
We may also share information with fire, police or medical emergency services and with any purchaser or other party involved in business transactions, such as the sale, merger, joint venture or outsourcing of all or part of our business or assets.
Your Legal Rights
You have legal rights under information protection laws in relation to your personal information.
Correction and Complaints
You can ask us for a copy of your personal information. We are entitled to charge you a fee for providing this. We will also not be obliged to give you this information in certain circumstances, for example if we are not reasonably satisfied as to your identity or if the burden or expense of providing you with the information is disproportionate to the risks to your privacy in relation to the relevant personal information.
You can also ask us to correct your personal information if it is inaccurate, incomplete, misleading or not up-to-date or contact us with any inquiries or complaints about your personal information.
Sensitive Personal Information
If personal information is sensitive personal information, we will only collect and use it with your explicit consent unless we are permitted to use it under applicable law, for example because we need it:
• In order to protect your vital interests;
• For the purpose of, or in connection with, any legal proceedings;
• For the purpose of obtaining legal advice; or
• For the purposes of establishing, exercising or defending legal rights.
You may withdraw your consent to our collection and use of sensitive personal information at any time but if you do, we will no longer be able to provide you with services or perform our obligations under products you have already bought.
We will provide you with regular opportunities to let us know your marketing preferences. You may change your marketing preferences or tell us that you no longer want us to send you any marketing communications at any time. If you do this, please note that we may still need to contact you in relation to products or services that you have already bought.
You have a right at any time to object to our use of your personal information where it is used for the purposes of pursuing our legitimate interests. Your right to object is not an absolute right. We will still be allowed to use your personal information if we can demonstrate compelling legitimate grounds, which override your interests, rights and freedoms or it is for establishing, exercising or defending legal claims.
How to Contact Us
Please contact us with any queries on data and personal information:
Address: House- 54/A (2nd Floor), Road-132, Gulshan Circle-1, Dhaka -1212, Bangladesh